Privacy Policy – Oneness Fashion
At Oneness Fashion (hereinafter referred to as “Company”, “We”, “Us”, or “Our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website or interact with our services.
By accessing or using our website, social media pages, or any services offered by Oneness Fashion (collectively referred to as the “Platform”), you agree to the terms outlined in this Privacy Policy.
1. Legal Compliance
This Privacy Policy is prepared in accordance with:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
This document is an electronic record and does not require physical or digital signatures. Your use of our Platform constitutes acceptance of this Privacy Policy.
2. What This Policy Covers
This policy applies to all personally identifiable information (“Personal Information”) that we collect when:
- You visit our Platform
- You make a purchase
- You contact us
- You interact with us through social media or messaging platforms
This policy does not apply to third-party services or websites not owned or controlled by Oneness Fashion.
3. Who This Policy Applies To
This Privacy Policy applies to all users, including:
- Customers in India
- International customers
We may identify your location based on your mobile number country code or shipping address.
4. Information We Collect
a) Information You Provide
We collect information you provide directly, including:
- Full Name
- Mobile Number
- Email Address
- Shipping/Billing Address
- Order details and preferences
Providing this information is necessary to process orders and deliver services.
b) Information Collected Automatically
When you use our Platform, we may automatically collect:
- IP Address
- Browser type and device details
- Pages visited and time spent
- Cookies and usage data
Cookies help improve your browsing experience. You can disable cookies through your browser settings.
c) Third-Party Payment Information
We use secure third-party payment gateways. We do not store your card or banking details. Please refer to the respective payment provider’s privacy policy for details.
5. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates
- Provide customer support
- Improve our products and services
- Send promotional offers (only if you consent)
- Prevent fraud and ensure security
We do not sell or rent your personal information.
6. Sharing of Information
We may share your information with:
- Logistics partners (for delivery)
- Payment service providers
- Customer support teams
- Marketing platforms (only with consent)
Your data is shared only when necessary and handled securely.
7. Communication
We may contact you via:
- SMS
- WhatsApp or social media platforms
This includes order updates, support responses, and promotional messages (if opted in).
8. Data Security
We implement industry-standard security measures to protect your data, including:
- Encrypted data transmission
- Secure servers
- Restricted access
However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You have the right to:
- Access your personal data
- Update or correct information
- Request deletion of your data
To make such requests, contact us using the details below.
10. Data Retention
We retain your information:
- As long as necessary to provide services
- As required by applicable law
Even after deletion requests, some data may remain in backup or legal records.
11. Third-Party Links
Our Platform may contain links to third-party websites (e.g., Instagram, Facebook, WhatsApp). We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our Platform constitutes your acceptance of the updated policy.
Refund & Cancellation Policy
1. Returns & Refunds
- Full refund or replacement is available for defective or damaged products within 3 days of delivery. with video proof or evidence that was received as damage (While opening, please make a nice video)
2. Cancellation
- Orders can be cancelled before shipment for a full refund.
- After shipment, only return/replacement is applicable.
3. Product Disclaimer
- Products sold by Oneness Fashion do not carry brand warranties unless explicitly mentioned.
4. Payment Security
- We are not responsible for unauthorized transactions. Please ensure secure payment practices.
13. Limitation of Liability
We strive to protect your information, but we are not liable for:
- Unauthorized access beyond our control
- Technical issues or service interruptions
- Third-party actions
14. Contact Information
For any questions, concerns, or complaints:
Oneness Fashion – Customer Support
Email: info@onenessfashion.com